Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Thank you for shopping with TREND LUME. This Shipping Policy explains how we process, ship, and deliver orders within the United States and worldwide.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • During high-demand periods, processing times may be slightly extended.

  • Once your order has been processed, you will receive a confirmation email with tracking information (if available).

If there is a delay in processing your order, we will notify you via email.

2. Shipping Times

🇺🇸 United States

Estimated delivery time: 5–10 business days

🌍 International Shipping

Estimated delivery time: 7–20 business days

Please note:

  • Delivery times are estimates and not guaranteed.

  • Shipping times may vary depending on destination, customs clearance, and local postal services.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer:

  • Free shipping promotions

  • Discounted international shipping

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email (if tracking is available for your shipping method).

Please allow 24–48 hours for tracking information to update after receiving your tracking number.

5. Customs, Duties & Taxes (International Orders)

For international orders:

  • Customers are responsible for any customs duties, import taxes, or additional fees required by their country.

  • TREND LUME is not responsible for delays caused by customs processing.

6. Incorrect Address Information

It is the customer’s responsibility to provide accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at:
📧 trendlumeofficial@gmail.com

We are not responsible for orders delivered to incorrectly provided addresses.

7. Lost, Stolen, or Delayed Packages

TREND LUME is not responsible for:

  • Lost or stolen packages marked as delivered

  • Delays caused by shipping carriers

  • Weather-related delays

  • Customs delays for international orders

If your package is significantly delayed, please contact us and we will assist you in working with the shipping carrier.

8. Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery.

  • Provide your order number and clear photos of the damaged item and packaging.

Email:
📧 trendlumeofficial@gmail.com

We will review the issue and provide a suitable resolution.

9. Contact Information

If you have any questions about this Shipping Policy, please contact:

Store Name: TREND LUME
Website: www.trendlumee.store
Email: trendlumeofficial@gmail.com
Location: United States (Shipping Worldwide)