Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

Welcome to TREND LUME. We value your satisfaction and strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase from www.trendlumee.store.

1. Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be in its original packaging.

  • Proof of purchase (order number or receipt) is required.

Certain items may not be eligible for return, including:

  • Final sale or clearance items

  • Gift cards

  • Personalized or customized products

  • Hygiene or intimate-use products (if applicable)

To initiate a return, please contact us at:
📧 trendlumeofficial@gmail.com

Once your return request is approved, we will provide return instructions.

2. Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Processing time may take 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable unless the item was defective, damaged, or incorrect.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please email:
📧 trendlumeofficial@gmail.com
Include your order number and photos of the item (if damaged).

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Clear photos of the item and packaging

We will resolve the issue as quickly as possible.

5. Shipping Returns

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

6. International Returns

TREND LUME ships within the United States and worldwide.
For international returns:

  • Customers are responsible for return shipping fees and any customs duties or taxes.

  • Refunds will be processed once the returned item is received and inspected.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. Contact your bank.

If you’ve done all of this and still have not received your refund, please contact us at:
📧 trendlumeofficial@gmail.com

8. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Store Name: TREND LUME
Website: www.trendlumee.store
Email: trendlumeofficial@gmail.com
Location: United States (Shipping Worldwide)